Diplomado en Ingles para call center

Diplomado en ingles para Call centers

INTRODUCTION

At Ben Franklin´s English Academy we have develop the Communicative English Development System, it makes students interact with a variety of traditions and conducts, to recreate English-speaking environments.

GENERAL OBJECTIVE

Allow people to full interact in an English-speaking environment.

SPECIFIC OBJECTIVE

First Level Objectives (Beginners):

How to allocate students?

From Beginner to Elementary to pre intermediate:

Beginner: ¨I do not speak any English.¨
Elementary: ¨ I can say and understand a few things in English.¨
Pre – Intermediate: ¨I can communicate simply and understand in familiar situations but only with some difficulty.¨
From the First to the 4^th month, the objective will be to create a solid grammar foundation for students to understand Basic English, as well as exposed students to pronunciation and enunciation.
From the 4^th Month to the 6^th month, objective is to reach an effective communicative development, allowing student to understand and reply to basic interactions.

BACK UP MATERIALS

First Level (Beginners):

http://www.englishbanana.com/books/big-grammar-book/big-grammar-book.pdf

https://www.talkenglish.com/

Other resources for Beginners:

http://www.ngllife.com/beginnerelementary

https://learnenglish.britishcouncil.org/en

Second Level Objectives (Intermediate):

How to allocate students?

From Low Intermediate to Intermediate to Upper Intermediate:

Low Intermediate: ¨I can make simple sentences and can understand the main points of a conversation but need much more vocabulary.¨
Intermediate: ¨I can speak and understand reasonably well and can use basic tenses but have problems with more complex grammar and vocabulary.¨
Upper Intermediate: ¨I can communicate without much difficulty but still make quite a lot of mistakes and misunderstand sometimes.¨
From the First to the 4^th month, the objective will be to stablish a well structure reading and comprehension process to enhance vocabulary and grammar structuring as well as creating a routine based on interaction and debates, to encourage an oral participation of the student.
From the 4^th Month to the 6^th month, objective is to enhance the communicative development by confronting student to more complex speaking and interactive activities.

Second Level (Intermediate):

http://www.englishbanana.com/books/big-grammar-book-2/big-grammar-book-2.pdf

Other resources for Intermediates:

https://learnenglish.britishcouncil.org/en

http://www.englishbanana.com/big-activity-book/big-activity-book-english-worksheets.html

Third Level Objectives (Advance):

How to allocate students?

From Pre-advanced, to Advance to Very Advanced:

Pre-advanced: I speak and understand well but still make mistakes and fail to make myself understood occasionally.
Advanced: I speak and understand very well but sometimes have problems with unfamiliar situations and vocabulary.
Very Advanced: I speak and understand English completely fluently.
From the First to the 4^th month, the objective will be to stablish a well structure expression management and pronunciation refinement by a more advance English interaction.
From the 4^th Month to the 6^th month, objective is to simulate a call center interaction, by applying customer services skills and sales skills in a full English contact center environment.

Third Level (Advance):

http://www.englishbanana.com/worksheets/categories/advanced-english-worksheets/

http://www.kstu.kz/wp-content/uploads/docs/restricted/lib/portfolio/folder/rus/eng/New_English_File_-_Workbook.pdf